Northern Ireland Chamber of Commerce and Industry has achieved ISO 9001:2015 certification quality management systems (QMS). Certification body IMS International awarded the certification following a successful audit. NI Chamber demonstrated its fulfilment to meet the criteria to the highest level of quality and service.
Gaining ISO 9001:2015 certification
To be awarded ISO 9001:2015 certification, an organisation’s processes and procedures must meet the strict requirements of the International standard. It includes accountability of top management, an emphasis on performance monitoring, and risk prevention throughout the quality system.
“This achievement fully demonstrates NI Chamber’s continual dedication to quality at an International level,” said Ann McGregor, Chief Executive of NI Chamber. “It was crucial to our success that the improvements in quality management were implemented at a strategic level. This is so they could permeate through the organisation.
“With over 1,200 members, we strive to be as good as the businesses we service and always endeavour to offer excellent customer service. We worked closely with the auditors at IMS to reach compliance of the standard and are delighted with the result.”
To maintain the certification, NI Chamber will have regular audits to ensure compliance and to assess initiatives for continued improvement.
Graham O’Geran, Business Development Director at IMS said: “We were particularly pleased to certify NI Chamber as they clearly share the same values as us. Our certificates act as a tool to allow our clients to penetrate new markets and territories. The Chamber’s experience and delivery of services do the same.”
NI Chamber also holds Investors in People Gold.
ISO 9001 is the internationally recognised quality management system standard. The aim of ISO 9001 is to ensure consistent quality of services or products and to enhance customer satisfaction.
IMS International is a UKAS Accredited Certification Body providing second and third party certification audits.