ISO 9001 Certification: Quality Management Systems
This is the internationally recognised quality management system standard.
The aim of ISO 9001 is to ensure consistent quality of services or products and to enhance customer satisfaction.
ISO 9001 has five main groups of requirements:
- General requirements for organising and managing your processes, documents and records
- Responsibilities of management
- Managing resources
- Review of services and/or products
- Improving the management system
The key benefit is it can lead to increased productivity with a reduction in waste.
Other competitive advantages include streamlined production and administration with improved documentation, greater employee awareness and fewer customer complaints.
At IMS we believe that the most effective way for us to conduct our business is to work with our clients as a partnership. Our commitment to your business continues after you have been awarded the certification with regular surveillance visits to promote continuous improvement.
We pride ourselves on having a 97% client retention rate which means we are doing something right.
As with all standards, they are subject to change every few years. We will keep you up to speed on all amendments through our regular newsletters and social media activity. We also post regular articles to help organisations with their implementation and understanding of management system requirements, you can access these through our articles page
Nevas Consultants Ltd
"Your Auditor Terry maintains the very best of Client Care towards us and is able to totally grasp our requirements. He has the ability to identify, highlight and discuss areas of the standard with us which demonstrates his professionalism in educating us moving forward."
"Very Helpful and professional auditors. Will be using IMS for all future ISO audits"
3D Barrier Bags
"Auditor Johnmark was exceptional, very clever, very knowledgeable and very helpful, a very well educated auditor that knows his job exceptionally well"
"IMS always audit with a goal of adding value to the business. The audits are thorough but are also designed around the specific niche of the business and not just solely around a generic template. This extra attention to detail enable the audit results to benefit the company moving forward."
"Many thanks for the report, Martin. And thank you to Steve and Paul too. As you know, this re-assessment was a major piece of work to us as we needed a new Quality/Environmental system that will support SYSTRA in its development in the coming months and years. It was very reassuring for us to receive your feedback and we are obviously delighted with the result. All of the staff you spoke to were very positive regarding yourselves. It can be daunting for staff to be ‘interviewed’ by an external auditor as they all realise the importance of the audit. However you all set everyone at ease, so thank you very much indeed. We are looking forward to moving forward with our new IMS across the business. Lots of challenges ahead! We look forward to working with you in the future."
"Steve Rowe was an excellent auditor. He was especially adept at explaining any questions that I didn’t understand. He was the perfect auditor for a first time client."
"Alan Gould’s professionalism and subject knowledge was fantastic. Alan really does take the ‘fear’ out of auditing and explains the full process very clearly. I found him to be patient with all of my questions and he also talked about what is expected for next year’s audit. I really did enjoy today and it is nice to see how the ISO processes being used within our company has really increased efficiency."
"We were very impressed with the professionalism in which our audit was carried out and would recommend IMS International if asked."